John Doyle isn’t your average next-door neighbor. From the U.S. Air Force to NASA, John’s impressive career led him to his role as his neighborhood’s Nextdoor Lead, and eventually a Nextdoor Expert.
During his 30 years with the U.S. Air Force, John had the opportunity to live in many diverse neighborhoods and communities, which he says allows him to bring a variety of personal experiences into his role as a Nextdoor lead and expert.
“I’ve moved around a lot,” he said. “So, I can bring those personal experiences to my role as a Nextdoor Lead in our own neighborhood.”
John joined Nextdoor because he wanted to get involved in his community. But within a few months, he found himself on the National Leads Forum, where he began to actively participate with the larger Nextdoor community and learn more about how Nextdoor works. Soon after, John became one of the top experts on the social networking site.
But John wanted to share his knowledge with others — which is why he was excited when he learned about Directly’s Expert program. As a Nextdoor Expert, he’s committed to helping others build and improve their communities.
“I was very pleased to be selected as a (Nextdoor) Expert,” he said. “Throughout my life, I’ve always tried to help people figure out how to do things. I have a webpage where I help folks figure out how to travel using their military benefits. So, helping people online was nothing new.”
“If I can help Nextdoor’s users improve the way they use Nextdoor, that’ll help Nextdoor be successful. And if Nextdoor is successful, then our neighborhood will be successful.”
Thanks to experts like John, we are providing a better customer service experience for customers like Nextdoor, Samsung, Airbnb, Microsoft, Autodesk and many others. Learn more about how experts play an important role in our CX automation platform here.
