In this post we learn about recruiting and retaining the best support talent.
Andrew Spittle leads customer happiness for Automattic, makers of WordPress. In this video, he describes why “happiness engineers” can deliver better support that customer service reps, and outlines:
- The “ethos” of happiness engineering
- The key attribute that make a great team member
- The ideal profile of a great profile
- Empowering a supporting team
- How benefits factor into team retention
In a subscription and services economy, the surface area between customers and a company is increasingly defined by the support team. This episode of 5QCX has actionable takeaways for recruiting and retaining the best talent.
View the 2-minute highlight video here:
