Customer Service
Reinvented
Customer Service
Reinvented

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Business Continuity

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Customer Service Leaders are Seeking Technology that Scales — But We Need Alternative Labor Models Too
April 21, 2021

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3 Trends that Will Define Post-Pandemic Customer Service
March 30, 2021

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How We Scale On-Demand Support to Deliver Long-Term Business Impact
February 24, 2021

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Looking to Crowd Workers for Customer Service Flexibility? Start with a Directly Proof of Concept
February 17, 2021

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How to Manage Customer Support Surges: Think Outside the Contact Center
December 1, 2020

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Three Reasons You Can Trust On-Demand Experts to Help Your Customers
November 17, 2020

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Now’s the Time for the Contact Center to Tap into the Gig Economy
November 10, 2020

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Webinar Recap: Building the Support Model You Want and Your Customers Need
August 26, 2020

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More Than a Chatbot: AI’s Most Unheralded Role is Predictive Routing
August 19, 2020

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COVID-19 Might Have Finally Ended Our Dependence on Phone Support
July 21, 2020