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Customer Service
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Webinar Recap: Building the Support Model You Want and Your Customers Need
August 26, 2020
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CX
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Debunking 6 Common Myths About a Freelance or “Gig” Workforce
August 9, 2021
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In the Experience Economy, A Diverse Customer Service Workforce is Essential
June 30, 2021
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It’s Time to Ditch the Queue in Favor of Asynchronous Digital Customer Service
June 8, 2021
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5 Ways Directly Experts Differ From Contact Center Agents
June 2, 2021
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The Cost of Contact Center Agent Attrition
May 19, 2021
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Webinar: How SAP Leverages On-Demand Experts to Deliver Better Customer Experiences
May 12, 2021
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Customer Service Leaders are Seeking Technology that Scales — But We Need Alternative Labor Models Too
April 21, 2021
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3 Trends that Will Define Post-Pandemic Customer Service
March 30, 2021
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The Future Of Customer Service Isn’t As Simple As AI Or Human
October 7, 2020
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Webinar Recap: Building the Support Model You Want and Your Customers Need
August 26, 2020
