Customer Service
Reinvented
Customer Service
Reinvented

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Outsourcing

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5 Ways Directly Experts Differ From Contact Center Agents
June 2, 2021

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The Cost of Contact Center Agent Attrition
May 19, 2021

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How Do You Manage a Crowd Workforce?
April 28, 2021

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Customer Service Leaders are Seeking Technology that Scales — But We Need Alternative Labor Models Too
April 21, 2021

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Who are Directly On-Demand Experts?
March 24, 2021

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Looking to Crowd Workers for Customer Service Flexibility? Start with a Directly Proof of Concept
February 17, 2021

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Need to Outsource Customer Service? Here’s How Directly On-Demand Customer Support Compares to BPOs
January 27, 2021

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How We Reward Our Experts for Great Customer Service
December 17, 2020

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How We Measure and Optimize our Expert Network’s Customer Service Performance
December 15, 2020

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How We Find and Vet On-Demand Experts You Can Trust with Your Customer Service
December 9, 2020