How It Works
Onboard
We source, screen, and onboard highly qualified experts.
Route
We help you route us inquiries that are a perfect fit for experts.
Automate
We use AI & machine learning to automate repetitive questions.
Reward
We offer a pay-for-performance compensation model.
Powered By
Our Experts
Learn more about our independent experts.
Our Platform
The technology stack powering everything we do.
Solutions
Overview →
We help organizations augment their workforce, improve business continuity, and speed the transition to digital.
By Channel
By Initiative
IVR
Digital Transformation
Messaging
Business Continuity
Web & Email
Workforce Augmentation
Industries
Tech
Telcom
Gaming
Resources
Case Studies
Blog
Reports & Webinars
Login
Submit Enquiry
Customer Service
Reinvented
Submit Enquiry
Customer Service
Reinvented
Submit Enquiry
Read More
5 Ways Directly Experts Differ From Contact Center Agents
June 2, 2021
Keep up to date with the latest news.
Sign Up For The Directly Newsletter
Quality
Read More
How We Identify & Mitigate Risk to Protect Our Clients and Experts
January 20, 2021
Read More
How We Measure and Optimize our Expert Network’s Customer Service Performance
December 15, 2020
