Blog Directly Blog Your hub for the latest trends on the future of customer service. Read MoreAchieving Business Continuity: An ABC Strategy for CX LeadersAugust 25, 2021 Keep up to date with the latest news. Sign Up For The Directly Newsletter FeaturedOn-Demand SupportAI & TechnologyCustomer ExperienceExpert SpotlightShow All Read More How OfferUp Customer Service Balances Simplicity, Trust & ScaleSeptember 19, 2017 Read More Recruit & Retain The Best TalentSeptember 19, 2017 Read More How One Tech Innovator Is Making Knowledge-Driven Customer Service A RealitySeptember 19, 2017 Read More Surviving a Customer Support SpikeSeptember 19, 2017 Read More AI Is Huge: How Should Customer Service Leaders Respond?September 19, 2017 Read More Directly Integrates with Oracle Service Cloud [Press Release]September 14, 2017 Read More Learn How Nextdoor’s Expert Members Provide Great Customer SupportSeptember 14, 2017 Read More Why 87% CSAT Isn’t Good Enough (and what this exec did about it)September 14, 2017 Read More How Do You Know If a Company Is Right for You?September 14, 2017 Read More Technology Executive Shaun Donnelly Joins Directly to Head Customer SuccessSeptember 14, 2017 Pages: 12345678Load More
